Shipping policy

1. Processing Time: Orders are typically processed within 1-3 business days from the date of purchase. During peak seasons or sales events, processing times may extend up to 5 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods: We offer several shipping options to accommodate your needs:

  • Express Shipping (0kg-2kg): Delivery within 1-2 business days.
  • Standard Shipping ($100.00 and up ): Delivery within 3-9 business days.
  • Standard Shipping (0kg-2kg): Delivery within 3-9 business days.
  • Standard Shipping (2kg-30kg): Delivery within 3-9 business days.

 *Please note that overnight shipping is subject to availability and additional charges may apply.

3. Shipping Rates: Shipping rates are calculated based on the selected shipping method, the destination address, and the weight of the package. Rates will be displayed during the checkout process before payment is completed.

4. Tracking Information: Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number through our website or the carrier's website.

5. International Shipping: We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. Customers are responsible for any additional charges incurred during customs clearance. Please note that delivery times for international orders may vary depending on the destination and customs processing times.

6. Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes or cancellations.

7. Delivery Issues: In the rare event that your order is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.

8. Shipping Restrictions: Please note that certain items may be subject to shipping restrictions due to their value, size, or materials. We reserve the right to refuse shipping of any items that cannot be safely delivered or comply with shipping regulations.

9. Holiday Shipping: During peak holiday seasons, such as Christmas or Valentine's Day and many more, please allow for additional processing and delivery time due to high order volumes and carrier delays.

10. Contact Us: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at ftm.jewelry.collection@gmail.com. . We are here to assist you and ensure that your shopping experience with us is smooth and enjoyable.

Note: This shipping policy is subject to change without prior notice. Please refer to our website for the most up-to-date information regarding shipping rates, methods, and policies.